Privacy Policy
This Privacy Policy explains how Kiddozi, operated by Artists and Soldiers (Pty) Ltd, collects, uses, stores, and protects personal information when you use the Kiddozi website and services available at kiddozi.com.
By using Kiddozi, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is intended to comply with the Protection of Personal Information Act (POPIA).
1. Responsible Party
Kiddozi is operated by:
Artists and Soldiers (Pty) Ltd
Registration Number: 2022/430108/07
Trading as: Kiddozi
Information Officer: Barry Morisse
Contact email: support@kiddozi.com
2. Personal Information We Collect
Account Information
- Name
- Email address
- Password (stored securely in encrypted form)
Order and Delivery Information
- Delivery address
- Billing address
- Phone number
- Order details
User Content
To create personalised books, users may upload or provide:
- Child's name and age
- Photographs of the child
- Descriptive information used to create the story
- Information about multiple children if included
Technical Information
When you access the website, we may automatically collect:
- IP address and device information
- Browser type and usage data
Analytics
Kiddozi uses Google Analytics to understand how visitors use the website.
3. How We Use Personal Information
- Creating personalised children's storybooks
- Processing orders, payments, and fulfilling deliveries
- Managing user accounts and providing customer support
- Improving platform functionality and reliability
- Preventing fraud or misuse of the service
- Sending essential service or promotional communications
4. Lawful Basis for Processing
Consent
When users provide info voluntarily
Contract
To create books and fulfill orders
Legitimate Interests
To improve platform and prevent fraud
Legal Obligations
Tax and regulatory requirements
5. Children's Information
Kiddozi allows users to upload photographs and information about children for the purpose of creating personalised storybooks.
By uploading such information, you confirm that you have the legal authority or appropriate consent to provide the child's personal information and photographs.
We do not knowingly use children's personal information for advertising or profiling.
6. How We Store and Protect Information
Kiddozi takes reasonable technical and organisational measures including HTTPS encryption, controlled access, and secure authentication.
Server Location: Personal information is stored using Supabase infrastructure in West-EU (Ireland).
7. Third-Party Service Providers
We use trusted providers to operate the service, including for:
Kiddozi does not sell or rent personal information to third parties.
8. Cross-Border Data Transfers
Because some of our providers operate internationally, personal information may be processed outside South Africa. Kiddozi takes reasonable steps to ensure appropriate safeguards are in place as required by POPIA.
9. Data Retention
Account data is retained while active. Uploaded content may be retained for future book creation. Users may request deletion at any time. Transaction records are kept for legal/accounting purposes.
10. Your Rights Under POPIA
You have the right to:
- Request access to your info
- Correction of inaccurate info
- Request deletion of info
- Object to certain processing
- Withdraw consent
- Lodge a complaint
Requests may be submitted to: support@kiddozi.com
You may also lodge a complaint with South Africa's Information Regulator at enquiries@inforegulator.org.za.
11. Cookies and Tracking Technologies
Kiddozi uses a small number of cookies and similar technologies to run the website and understand how it is used.
Essential cookies keep you logged in and maintain your session while placing an order. Analytics cookies, provided through Google Analytics and Vercel Analytics, help us understand site usage and improve performance.
Kiddozi does not use cookies for advertising or cross-site tracking. You can disable cookies through your browser settings, though some parts of the website may not work as intended if you do.
12. Marketing Communications
You may opt out of promotional emails at any time by clicking the unsubscribe link or contacting support@kiddozi.com.
13. Data Breach Notification
In the event of a data breach, Kiddozi will notify affected users and the Information Regulator where required under POPIA.
14. Updates to This Policy
We may update this policy periodically. The updated version will be published on the website with a revised "Last Updated" date.
15. Contact
© 2026 Kiddozi. All rights reserved.